Reset password and troubleshoot sign-in

Overview

Most sign-in problems come from using a different email or provider than the one originally used, opening an expired email link, or email delivery delays.

Try these steps

Steps

• Confirm the email address is spelled correctly.
• Check whether you originally used Google, LinkedIn, or email and password.
• Request a fresh password reset or sign-in link.
• Open the newest email link in the same browser where you started sign-in.
• Check spam, promotions, or company email filters if the message does not arrive.

Contact support when

Key points

• You lost access to the email or OAuth provider.
• A reset link repeatedly opens an error page.
• You can sign in but your sites or billing plan are missing.
• Your account appears restricted or suspended.

Never share one-time codes

Support will not ask for your password, OAuth tokens, or one-time sign-in codes.