Troubleshoot checkout or plan sync

Overview

Billing changes depend on Stripe events and account sync. Most plan display issues resolve after a refresh, but some require support to check the subscription state.

Try this first

Steps

• Return to BaseStack from the completed Stripe page.
• Open Settings and refresh billing status if available.
• Sign out and back in if the plan badge still looks stale.
• Wait a few minutes if checkout just completed.
• Check your email for Stripe payment failure or verification messages.

Contact support when

Key points

• Stripe shows payment succeeded but BaseStack still shows Free.
• The billing portal opens for the wrong account.
• You were charged but cannot access paid features.
• A downgrade or cancellation is not reflected in Settings.
• You see a specific error message during checkout.

Include identifiers

Send support the BaseStack account email and the approximate checkout time. Do not include full card numbers.