BaseStack help article

Troubleshoot saving or loading sites

Fix common editor, dashboard, draft save, and private preview issues.

Overview

Saving and loading issues are often caused by expired sessions, unstable network connections, large generated pages, or browser extensions that interfere with app requests.

Quick checks

Steps

  • Confirm you are signed in.
  • Wait for any visible save state to finish before leaving the editor.
  • Refresh the dashboard and open the site again.
  • Try a private browser window with extensions disabled.
  • Check whether another tab has an older version of the same site open.

Protect your work

Key points

  • Before refreshing, copy any unsaved manual text changes if possible.
  • Use version history to recover from accidental edits.
  • Publish only after the editor preview shows the version you expect.
  • Contact support before repeatedly retrying destructive actions.

Avoid editing in many tabs

Multiple editor tabs can make it harder to tell which draft is newest. Use one active editor tab for important changes.